One Platform for Physical, Logical, and Service-Level Operations
iDCOS unifies infrastructure monitoring, CMDB, and ITSM across both physical and logical layers, so enterprise operations teams replace a sprawl of disconnected tools with one source of truth. It builds on DCOS hardware telemetry below and extends into business service intelligence with SmartBSM above.
Your IT operations are held together by spreadsheets and tribal knowledge.
Your CMDB is out of date the moment someone provisions a new VM. Your incident tickets don't know what changed. Your automation scripts live on someone's laptop. And when something breaks at 2am, your team spends the first hour just figuring out what is connected to what.
The result: slow resolution, repeated incidents, and an operations team permanently stuck in reactive mode.
Configuration. Service Workflows. Automation. Connected.
iDCOS is an IT operations management platform that unifies configuration management, IT service workflows, and operations automation into one connected system. Where DCOS manages your physical infrastructure, iDCOS manages everything running on top of it — virtual machines, cloud resources, software services, middleware, containers, databases, and the people-and-process layer that keeps them running.
One platform. Three modules. Full operational intelligence.
Three Modules, Complete IT Operations
iDCOS for CMDB
Finally, a configuration database that stays accurate.
A living map of your entire IT environment — every CI, every resource relationship, every topology dependency — automatically discovered and continuously updated. When something breaks, you know exactly what it is, what it connects to, and what it affects.
- CI management and resource inventory
- Relationship mapping and dependency tracking
- Topology views across physical and virtual layers
- Auto-discovery to keep data current
The foundation everything else depends on. Without accurate CMDB, ITSM and automation are flying blind.
iDCOS for ITSM
IT service management that actually reflects how your infrastructure works.
A full service desk solution built on top of real configuration data — so every ticket has context, every change has impact analysis, and every SLA has teeth.
- Incident management — detect, assign, resolve, close
- Problem management — find root cause, not just symptoms
- Change management — assess impact before you touch anything
- Release management — controlled rollout with full audit trail
- SLA management — track commitments, escalate automatically
- Knowledge base — capture resolutions, stop solving the same problem twice
- Service catalog — self-service request management
Competes with: ServiceNow ITSM, Freshservice — at a significantly lower price point, with native hardware layer integration.
iDCOS for Automation
Stop doing manually what a machine can do reliably.
Workflow orchestration and script management that turns your best engineers' knowledge into repeatable, auditable automated processes — executed consistently, every time, without human error.
- Workflow orchestration — build complex multi-step automation visually
- Script management — centralize, version, and govern all automation scripts
- Automated task execution — scheduled or event-triggered
- Cross-system coordination — trigger actions across DCOS, CMDB, and ITSM
The difference between an ops team that scales and one that just adds headcount.
Siloed IT Tools vs. iDCOS
| Feature | Siloed Tools | iDCOS |
|---|---|---|
| CMDB accuracy | Manual, always stale | Auto-discovered, continuously updated |
| Incident context | Ticket + memory | Ticket + full CI topology |
| Change risk assessment | Gut feel | Dependency-mapped impact analysis |
| Automation | Scripts on laptops | Centralized, governed, auditable |
| Hardware ↔ software correlation | Native via DCOS integration | |
| Price point | Enterprise-tier | Mid-market accessible |
The iDCOS + DCOS Advantage
iDCOS is designed to sit directly on top of DCOS — meaning your configuration data is grounded in real hardware discovery, not manually entered assumptions. When a physical server triggers an alert in DCOS, iDCOS already knows:
Which VMs are running on that server
Which services those VMs support
Which incidents are open against those services
Which change was deployed 20 minutes ago
This is the correlation gap that ServiceNow and Datadog cannot close — because they don't own the hardware layer.
Built for Teams That Have Outgrown Basic Monitoring
iDCOS is built for IT operations teams that have outgrown basic monitoring but aren't ready — or willing — to pay ServiceNow prices for capabilities they'll use 30% of.
Enterprise IT Teams
Managing hybrid physical and virtual environments
Managed Service Providers
Running multi-tenant operations
Data Center Operators
Expanding from infrastructure monitoring into ITSM
Legacy ITSM Replacement
Modern, integrated alternatives to outdated tools
DCOS Users
Extending into the software operations layer
Transparent From Day One
Bundle with DCOS for full-stack pricing. No forced enterprise contracts. No per-agent surprises.
CMDB Module
$80/node/year
ITSM Module
$120/node/year
Automation Module
$80/node/year
Full iDCOS Suite
Customvolume pricing
See iDCOS in Your Environment
Live demo tailored to your IT operations setup. No commitment required.
Sensaka — Enterprise Infrastructure Management for the European Market
Related: DCOS, SmartBSM, what is a CMDB, and what is ITSM. References: CMDB and IT service management.